Shipping and Returns
All of our Leda Art Supply branded products are shipped from the U.S. and are typically delivered within 5-7 business days. Orders placed with expedited shipping will ship the next business day. As soon as your order is packed and ready to ship, and processed by our shipping provider a shipping confirmation email will be sent along with tracking information. Some of our partner or beta products may be sent directly from the factory. Non-branded Leda products may take up to 21 days to deliver, depending on the partners location. However, they typically deliver within in 14 days.
At this time, we are only able to accommodate domestic orders in the United States, Canada, Europe. If you are located in another country and are interested in placing an order for our products, please contact email@example.com to place a special order.
We want you to be completely delighted with your art supplies. In the event that you are unhappy with your purchase, you may return the item(s) for a refund, store credit or exchange for a different item.
To make a return, please contact us through our contact form and include "Return An Item" in the subject. If you have additional questions, please email firstname.lastname@example.org. All returns must be postmarked within fifteen (15) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition; all tags, cards, boxes and/or pouches must be included with your return. Any unauthorized returns, undelivered packages, or returns postmarked after fifteen (15) days of your receipt of the order, will be subject to a 20% restocking fee, or delivery may be refused and the merchandise returned to sender. Returns made after thirty (30) days of receipt will not be accepted.
Returns must be sent via U.S. Postal Service, FedEx, or UPS only. Return packages MUST been insured for the full retail value of the merchandise. Leda Art Supply does not accept damaged merchandise. No refunds or store credit will be issued for merchandise returned in a used or damaged condition. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted.
Please note: Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. If you are entitled to a refund, your refund will be credited back to your original method of payment within 10-15 business days of receipt. If an item you order is not available we will attempt to contact you to let you know of the unavailability. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first. Price adjustments are not available for items which have gone on sale since being purchased. It is the responsibility of the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Goods damaged due to buyers’ use and/or negligence will not be accepted for refund. Leda Art Supply is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of Leda Art Supply.
Exchange / Store Credit Policy: A store credit will be issued for future purchases at Leda Art Supply. If you wish to exchange an item, carefully pack the product in sufficient padding and ship to the address listed below. If you choose to ship with your own courier, please note that we are not responsible for any lost packages, so be sure to insure and track your package.
LEDA ART SUPPLY
6708 118th PL NE
KIRKLAND, WA 98033